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Glossary · Sustainability

What is Key performance indicator (KPI)?

A numerical indicator used to measure the extent to which an organisation is achieving its strategic objectives.

KPIs can be financial (EBITDA margin, cash conversion cycle) or non-financial (customer satisfaction, emissions intensity). For KPIs that are published or linked to bonuses and financing terms, a defined calculation method and independent verification increase reliability.

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Last updated: October 22, 2026 · This definition is for general information only.

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